Senior Manager, Technical Program Management
San Jose, CA
Full Time
Senior Manager/Supervisor
As a Senior TPM, You Will Lead High-complexity Pillars , Such As Change Management, Enablement, Or Business Intake.
Minimum Qualifications
• Experience: Bachelor's Degree with 8+ years of demonstrated ability in technical program or product management, with a strong focus on IT/TechOps, SRE, or cloud platforms.
• Technical Proficiency: Experience with ITSM platforms (JIRA, ServiceNow). Deep familiarity with query languages (SPL, JQL) and scripting/automation tools (Python, Groovy, GitLab, or similar).
• Methodologies: Strong knowledge of project management frameworks (Agile, Waterfall, DevOps, DevSecOps, SDLC).
• Data Proficiency: Advanced ability to define success metrics, interpret complex dashboards, and derive technical conclusions to refine engineering strategy.
• Communication: Excellent verbal and written skills, with a proven ability to synthesize technical data into executive-friendly summaries for cross-functional stakeholders across APAC, EMEA, and AMER.
- As a Senior Technical Program Manager (TPM), you will lead the planning, execution, and delivery of high-stakes engineering programs that optimize our cloud platform and service reliability
- Program Leadership: Lead end-to-end delivery of complex engineering initiatives, from architectural concept through production release
- Define project roadmaps, manage technical dependencies, and ensure accountability across globally distributed engineering teams
- Automation & Workflow Design: Partner with SRE and DevOps teams to identify technical inefficiencies
- Design and implement scalable, rules-based automation within ITSM platforms (JIRA, ServiceNow) to reduce manual toil and improve deployment velocity
- Operational Excellence: Define and hold teams to rigorous Key Performance Indicators (KPIs)
- Utilize Splunk to perform deep-dive analysis on failure patterns, capacity trends, and delivery efficiency, providing executive-level summaries that drive strategic decision-making
- Stakeholder & Change Management: Navigate a complex, 24/7 global operational environment
- Lead technical reviews, manage change impact assessments for large-scale migrations, and ensure the successful adoption of new engineering tooling
- Lead/Co-Own Model: Serve as a Lead or Co-owning TPM, maintaining high-integrity project artifacts such as Risk Registers, RACI charts, and technical deployment plans to ensure operational readiness
Minimum Qualifications
• Experience: Bachelor's Degree with 8+ years of demonstrated ability in technical program or product management, with a strong focus on IT/TechOps, SRE, or cloud platforms.
• Technical Proficiency: Experience with ITSM platforms (JIRA, ServiceNow). Deep familiarity with query languages (SPL, JQL) and scripting/automation tools (Python, Groovy, GitLab, or similar).
• Methodologies: Strong knowledge of project management frameworks (Agile, Waterfall, DevOps, DevSecOps, SDLC).
• Data Proficiency: Advanced ability to define success metrics, interpret complex dashboards, and derive technical conclusions to refine engineering strategy.
• Communication: Excellent verbal and written skills, with a proven ability to synthesize technical data into executive-friendly summaries for cross-functional stakeholders across APAC, EMEA, and AMER.
Apply for this position
Required*